Return & Exchange Policy
Return, Refund & Exchange
Important thing:
- we will not entertain any exchange/refund at boutique if you order online without informing our online team first
- In order to protect between us and you as a customer, we have included a box when checkout for you to accept our terms and conditions of any use at this website. Customer is agreed with all tnc after payment is made.
- All Sales are Final.
- No cash refund except for no-stock item(s)
- Refund process will take within 10 business days
- No cash refund on any defective items. We will do exchange only or voucher.
- No cash refund/No exchange on not suitable, not match color, change mind situation.
- Customers can return damaged/wrong/faulty items (apart from sale items) within 3 days of receipt date for a exhange of that item. Any lateness will not be entertained and item(s) will be returned back to the customers.
- Orders cannot be cancelled once it is being processed. No refunds and cancellation will be entertained.
- In all cases, the items returned must be in their original condition, UNWORN, UNALTERED, UNWASHED, UN-IRONED with the original packaging. The goods will be inspected once received.
Customers are advised to notify us at dolsaempire@gmail.com by quoting the order number and the product details.
Sale items and purchases made with discount coupons are non-returnable, non-refundable and non-exchangeable.